21ok Privacy Policy — Full Details on Data Protection

Welcome to 21ok.app. This Privacy Policy ("Policy") applies to all players using the 21ok platform. By accessing our site or creating an account, you agree to this Privacy Policy. Please read this page carefully before using the site.

21ok believes it is our ethical responsibility to protect every player's personal information. We are committed to full transparency throughout the entire lifecycle of your data — from collection and storage to deletion. This Privacy Policy exists not just to meet legal obligations, but to build a relationship of trust with you.

This Policy applies to the 21ok website, mobile app, and all related services. 21ok is not responsible for the privacy policies of any third-party sites.

21ok only collects information that is necessary to deliver our services and maintain security. We do not gather excessive or unnecessary personal data. Below is a breakdown of the types of information we collect:

21ok does not collect sensitive information such as religion, political views, biometric data, or medical details. Our data collection is always minimal and purpose-driven.

Information collected at 21ok is used for specific and legitimate purposes only. No data is used beyond its intended purpose. Below are the main reasons we use your information:

• Completing account registration and identity verification (KYC).
• Processing deposit and withdrawal transactions and ensuring transaction security.
• Used to detect and prevent suspicious activity, fraud, and money laundering.
• Communicating important information to players (account updates, security alerts).
• Enhancing the player experience — personalized game suggestions, language settings, and more.
• Providing customer support and resolving disputes.
• Sending promotional offers — but only to users who have given their consent.
• Meeting the requirements of local laws and regulatory authorities.
• Analyzing and improving platform performance.

21ok does not generally share your information with anyone. However, there are specific circumstances where sharing may be required — all of which are outlined transparently below:

• Payment Processors: Only the minimum information needed to process bKash, Nagad, Rocket, or USDT transactions is shared with our payment partners.
• Legal Obligations: Information may be disclosed when required by a valid court order or directive from a government authority.
• Technology Service Providers: Trusted technology partners engaged for server hosting, data analysis, or security services — all operating under our data privacy agreements.
• Fraud Prevention: Information may be shared with regulatory authorities to help prevent money laundering or cybercrime.

21ok uses cookies and similar technologies to improve site performance and personalize your experience. Cookies are small text files stored in your browser.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain site features.

21ok follows industry-standard technologies and processes to protect your personal information. Our security infrastructure operates on the following levels:

• 256-bit TLS/SSL encryption is used for all data transmissions.
• Data stored on our servers is protected with AES-256 encryption.
• Two-factor authentication (2FA) is available for all accounts.
• Regular security audits and penetration testing are conducted.
• A real-time monitoring system is active to detect suspicious logins or unusual activity.
• Access to data is restricted to designated staff only, and all access is logged.

Please keep in mind — no system is 100% secure. To protect your account, always use a strong password and never share it with anyone.

21ok does not retain your data beyond what is necessary. Your information is kept while your account is active to provide our services. Once your account is closed, data is retained or deleted according to the following policy:

• Transaction Records: Retained for a maximum of 5 years in accordance with legal requirements.
• KYC Documents: May be retained for up to 3 years after account closure due to regulatory requirements.
• Gaming History: While the account is active and for up to 1 year after closure.
• Support Contact: Retained for up to 2 years where a dispute may arise.
• Cookie Data: Automatically deleted within 30 to 90 days.
• Inactive Accounts: Accounts inactive for 2 years will be reviewed and data will be deleted where possible.

Once the designated retention period expires, your data is securely and permanently deleted so it cannot be recovered at any point in the future.

As a 21ok player, you have specific rights over your personal information. We respect these rights and are committed to responding within a reasonable timeframe.

To exercise any of these rights, please contact our support team. We aim to respond within 30 business days.

21ok is strictly for individuals aged 18 and above. We do not knowingly collect or store data from minors.

Age verification is built into the registration process. Proof of age is required during KYC verification — this helps prevent minors from accessing the platform.

21ok may update this Privacy Policy as needed. Any changes will be published on this page with a revised date. For significant updates, you will be notified via your registered email or through an on-site notification.

Continuing to use the site after any changes are made will be taken as your acceptance of the updated policy. We recommend checking this page periodically to stay informed.

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please reach out to our support team. We are available 24/7.